Refund policy

SCANDIUTE – Return & Exchange Policy

At SCANDIUTE, we are committed to providing you with high-quality products and exceptional customer service. However, we understand that a product may sometimes not meet your expectations or may require an exchange. This Return & Exchange Policy details our procedures to make returns and exchanges as seamless as possible. For any questions or return requests, please contact us at support@scandiute.com.

1. General Returns and Exchanges If you are not entirely satisfied with your purchase, you have 30 days from the date you receive your order to request a return or an exchange. Unfortunately, requests made after this period cannot be accepted.

Returned or exchanged items must be in their original condition, unworn, unwashed, and with all original tags attached.

2. Return and Exchange Process To initiate a return or exchange, please follow these steps:

  • Contact us by email at support@scandiute.com with your order number, the item(s) you wish to return or exchange, and the reason for your request.

  • Our customer support team will review your request and provide you with detailed instructions, including the designated return address.

  • Carefully pack the item, ensuring you include the invoice or a note referencing your order number.

  • Ship the package to the address provided by our team. You are responsible for paying the return shipping costs, except in cases where the product is defective or an error was made on our part.

  • Once your returned item is received and inspected by our team, we will process your refund or exchange provided it meets our return criteria.

3. Refunds Refunds will be processed within 2 business days of receiving your returned item. The refund will be issued to the original payment method used during purchase.

Please note that original shipping charges are non-refundable, except in cases involving defective items or order fulfillment errors.

4. Defective Products or Order Errors If you receive a defective item or if we made an error with your order, please contact us immediately at support@scandiute.com. We will cover all return shipping fees and arrange a prompt replacement or full refund.

5. Contact Us If you have any questions, concerns, or need assistance regarding our Return & Exchange Policy, feel free to reach out to our dedicated support team at support@scandiute.com.

At SCANDIUTE, your satisfaction is our priority. Thank you for placing your trust in our brand.